7-Day 100% Money-Back Guarantee
We are confident that GradeUP PRO will transform your exam preparation. If for any reason our platform does not meet your expectations, simply request a refund within 7 calendar days of purchase, and we will issue a 100% full refund back to your original payment method.
1. 7-Day Refund Eligibility Criteria
Our refund policy is student-first, simple, and transparent. To qualify for a 100% refund within the 7-day guarantee window:
- Time Window: Your refund request must be submitted within 7 calendar days from the date and timestamp of your initial transaction.
- Applicable Products: Applies to all individual consumer subscriptions, including Target Test Passes, Complete Target Course Passes, and Target Bundles.
- Fair Practice: The account must not have completed more than 20% of full-length mock examinations or engaged in automated scraping/bulk export of proprietary question banks.
- Zero Processing Fee Deduction: We do not deduct arbitrary administrative or cancellation fees for valid student refund claims submitted within the 7-day window.
2. How to Request a Refund in 2 Simple Steps
We offer a frictionless refund process without confusing hurdles:
Send an email from your registered email address to:
Refund Request - [Order ID / Mobile]Raise a ticket directly inside your student portal:
3. Turnaround Time & Payment Reversal
Once your refund request is acknowledged:
- The refund transaction is immediately initiated through our RBI-authorized payment partner (Razorpay).
- Funds are credited back directly to the original source payment method (UPI ID, Google Pay, PhonePe, Debit Card, Credit Card, or Net Banking) within 5 to 7 business days, depending on your bank's settlement schedule.
- You will receive an automated confirmation email with the Razorpay refund transaction reference number.
4. Subscription Cancellation Policy
Students may cancel future recurring renewals at any time through their Account Settings > Subscription. When you cancel an active recurring subscription:
- Your account will not be charged on the next renewal date.
- You will retain full Pro access to all courses and test series until the end of your current paid billing period.
5. Institutional B2B & Custom Contracts
Custom institutional enterprise licenses, school/college B2B campus deployments, white-label portals, and NAAC accreditation audit packs are governed by dedicated Institutional Service Level Agreements (SLAs) and are non-refundable once deployed.
6. Dedicated Support Desk
If you have any questions regarding your billing, an existing refund request, or invoice, our team is here to assist you: